Angel Customers & Demon Customers: Discover Which is Which, and Turbo-Charge Your Stock by Larry Selden, Geoff Colvin

Angel Customers & Demon Customers: Discover Which is Which, and Turbo-Charge Your Stock

Larry Selden, Geoff Colvin

243 pages first pub 2003 (editions)

nonfiction business informative inspiring slow-paced
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According to Larry Selden and Geoff Colvin, there is a way to fix this problem: manage your business not as a collection of products and services but as a customer portfolio. Selden and Colvin show readers how to analyze customer data to understa...

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