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Bernice Berk, Barbara Shook Hazen
25 pages • first pub 1986 (editions)
ISBN/UID: 9780307232892
Format: Not specified
Language: English
Publisher: Not specified
Publication date: Not specified
Description
Business service management (BSM) is a methodology for monitoring and measuring information technology (IT) services from a business perspective; in other words, BSM is a set of management software tools, processes and methods to manage a data cen...
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—
Bernice Berk, Barbara Shook Hazen
25 pages • first pub 1986 (editions)
ISBN/UID: 9780307232892
Format: Not specified
Language: English
Publisher: Not specified
Publication date: Not specified
Description
Business service management (BSM) is a methodology for monitoring and measuring information technology (IT) services from a business perspective; in other words, BSM is a set of management software tools, processes and methods to manage a data cen...