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240 pages • missing pub info (editions)
ISBN/UID: 9780787953102
Format: Hardcover
Language: English
Publisher: Jossey-Bass
Publication date: 01 August 2000
Description
A Book in the University of Michigan Business School Series It's a simple equation: no customers equals no profits. So how can a company ensure that its customers enjoy a consistently satisfying experience? In this book, two experts from the Unive...
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Content Warnings
240 pages • missing pub info (editions)
ISBN/UID: 9780787953102
Format: Hardcover
Language: English
Publisher: Jossey-Bass
Publication date: 01 August 2000
Description
A Book in the University of Michigan Business School Series It's a simple equation: no customers equals no profits. So how can a company ensure that its customers enjoy a consistently satisfying experience? In this book, two experts from the Unive...
Community Reviews
Content Warnings