Calming Upset People with EAR: How Statements Showing Empathy, Attention and Respect Can Quickly Defuse a by Bill Eddy
Calming Upset People with EAR: How Statements Showing Empathy, Attention and Respect Can Quickly Defuse a
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Bill Eddy
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Calming Upset People with EAR: How Statements Showing Empathy, Attention and Respect Can Quickly Defuse a

Bill Eddy

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Description

Following on the success of his widely-known BIFF Response® method and books for written communication, this new book on EAR Statements for verbal communication will come in handy in all kinds of upset situations: family conflicts, workplace dispu...

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