The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture by Breanne O. Reeves, Robert Spector

The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture

Breanne O. Reeves, Robert Spector

224 pages • first pub 2017 (editions)

nonfiction business informative slow-paced
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"Top Ten Business Books For 2017" - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of th...

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