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272 pages • first pub 2013 (editions)
ISBN/UID: 9780071828802
Format: Paperback
Language: English
Publisher: McGraw-Hill Companies
Publication date: 16 December 2013
Description
People don't always communicate well. It's a fact of life. But you don't have to be a helpless witness or participant in a conversation that steadily unravels into misunderstandings, confusion, and even hostility. You can take charge--and you can ...
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272 pages • first pub 2013 (editions)
ISBN/UID: 9780071828802
Format: Paperback
Language: English
Publisher: McGraw-Hill Companies
Publication date: 16 December 2013
Description
People don't always communicate well. It's a fact of life. But you don't have to be a helpless witness or participant in a conversation that steadily unravels into misunderstandings, confusion, and even hostility. You can take charge--and you can ...