Клиенты на всю жизнь by Михаил Иванов, Михаил Фербер, Paul B. Brown, Карл Сьюэлл, Carl Sewell, Пол Браун

Клиенты на всю жизнь

Михаил Иванов, Михаил Фербер, Paul B. Brown, Карл Сьюэлл, Carl Sewell, Пол Браун

232 pages • first pub 1990 (editions)

nonfiction business informative fast-paced
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Description

In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of ...

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