Call Centers for Dummies by Afshan Kinder, Winston Siegel, Real Bergevin

366 pages missing pub info (editions)

nonfiction business economics informative medium-paced
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Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to i...

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