The Frictionless Organization: Deliver Great Customer Experiences with Less Effort by Bill Price, David Jaffe

The Frictionless Organization: Deliver Great Customer Experiences with Less Effort

Bill Price, David Jaffe

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This book will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the bestseller The Best Service Is No Service, ex...

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