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missing duration info • missing pub info (editions)
ISBN/UID: 9781522697831
Format: Audio
Language: English
Publisher: Audible Studios on Brilliance
Publication date: 26 July 2016
Description
Fred Reichheld's 2006 book The Ultimate Question--that question being, "How likely is it that you would recommend this company to a friend or colleague?"--challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'b...
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missing duration info • missing pub info (editions)
ISBN/UID: 9781522697831
Format: Audio
Language: English
Publisher: Audible Studios on Brilliance
Publication date: 26 July 2016
Description
Fred Reichheld's 2006 book The Ultimate Question--that question being, "How likely is it that you would recommend this company to a friend or colleague?"--challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'b...
Community Reviews
Content Warnings