Patrick D. McCarthy

5 books

The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture by breAnne O. Reeves, Robert Spector

The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture

breAnne O. Reeves, Robert Spector

225 pages • first pub 2017 (editions)

nonfiction business informative slow-paced
The Nordstrom Way: The Inside Story of America's #1 Customer Service Company by Patrick D. McCarthy, Robert Spector

The Nordstrom Way: The Inside Story of America's #1 Customer Service Company

Patrick D. McCarthy, Robert Spector

256 pages • first pub 1995 (editions)

nonfiction business informative inspiring lighthearted slow-paced
The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization by Patrick D. McCarthy

The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization

Patrick D. McCarthy

270 pages • first pub 1995 (editions)

nonfiction business informative fast-paced
The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry by Robert Spector
The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
—
Robert Spector

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry

Robert Spector

241 pages • first pub 1995 (editions)

The Nordstrom Way: Second Edition by Patrick D. McCarthy, Robert Spector, Robert Spector

The Nordstrom Way: Second Edition

Patrick D. McCarthy, Robert Spector, Robert Spector

240 pages • first pub 1995 (editions)

nonfiction business informative slow-paced